Shipping policy

 SHIPPING AND DELIVERY POLICY

(1) Dependent on the product you order, you may be offered a range of shipping options. If your order contains greeting cards ONLY, delivery is FREE. Mugs and Totes have an additional shipping charge. Shipping and delivery charges will be displayed on checkout and calculated based on the shipping address you provide. 

(2) Where we offer free shipping then, unless the product description or checkout says otherwise, this will be to an address in mainland England, Wales, Scotland or Northern Ireland. If you want to check whether the address you want to use is eligible for any offer of free shipping, please email us at info@madinamadeltd.com before placing your order.

(3) Unless otherwise displayed at checkout, or the product description or order confirmation says otherwise, we aim to dispatch Products to you within 2 working days of the date of accepting your order. The law says that we must dispatch Products to you within 14 days so if there is going to be a delay, we’ll let you know by the communication method you provided when placing your order so you can cancel your order or choose another product. However, dispatch and delivery times are only estimates, and we’re not responsible for late delivery or unavailability of products.

(4) If for some reason we are unable to dispatch the exact product you have ordered then, at our discretion, we will contact you to either offer an alternative item or refund the price paid for that item.

(5) Once the Products have been dispatched the shipping timelines can be found on the Website or Order Confirmation. These shipping timelines are estimates only and cannot be guaranteed. If your Products do not arrive within 7 days after the latest estimated shipping date in accordance with the shipping timelines your Products will be deemed as having not arrived. Please see the Returns and Refunds Policy. 

(6) Taking delivery of Products is entirely your responsibility. If you have selected a shipping option which requires signature on receipt and are unable to take delivery, you are responsible for collecting the Products or re-arranging delivery with the shipping provider.